Terms & Conditions

Terms & Conditions

These Terms & Conditions explain the rules for using this website and making enquiries, bookings or arrangements with Equinimity Wellbeing CIC and Bishton Riding Centre.
By using this website, contacting us, making a booking or attending one of our sessions, you agree to these Terms & Conditions.
Please read them carefully. If you have any questions, please contact us before making a booking.

1. Who we are
This website represents:
Equinimity Wellbeing CIC
A Community Interest Company providing animal-assisted wellbeing, outreach, care home visits, school and young people’s sessions, community support and related activities.
Bishton Riding Centre
An equestrian centre offering children’s riding lessons, Pony Club activities, stable management tuition, holiday activities, Own-a-Pony days, children’s parties and equine-assisted learning.

Address:
Bishton Riding Centre
Bellamour Lane
Wolseley Bridge
Stafford
ST17 0XN

2. Use of this website
You may use this website to find out more about Equinimity Wellbeing CIC, Bishton Riding Centre and the services we offer.
You agree not to:

We may update, change or remove website content at any time.

3. Website information
We aim to keep the information on this website accurate and up to date. However, website content is provided for general information only and may change from time to time.
Information about services, sessions, availability, prices, activities, dates and facilities may be updated or withdrawn without notice.
If you are relying on specific information, please contact us to confirm details before making arrangements.

4. Our services
Equinimity Wellbeing CIC and Bishton Riding Centre may offer services including, but not limited to:

Services may vary depending on availability, staffing, weather, animal welfare considerations and the needs of participants.

5. Enquiries and bookings
Submitting an enquiry through the website, by email, by phone or by social media does not automatically confirm a booking.
A booking is only confirmed when we have accepted it and confirmed the relevant details with you. This may include the date, time, location, service type, number of participants, price and any specific requirements.
We reserve the right to decline or cancel a booking where we reasonably believe the service is not suitable, safe or appropriate.

6. Prices and payment
Prices may vary depending on the service, session type, duration, location, number of participants and any specific requirements.
All prices will be confirmed before a booking is finalised.
Payment terms will be confirmed at the time of booking. We may require full payment, part payment, a deposit or payment on the day, depending on the type of service.
If payment is not received when due, we may cancel or postpone the booking.

7. Cancellations and changes by you
If you need to cancel or change a booking, please contact us as soon as possible.
Cancellation terms may vary depending on the type of booking. We will confirm any specific cancellation terms before or at the time of booking.
Where a deposit has been paid, it may be non-refundable if we have reserved a date, arranged staffing, prepared animals or turned away other bookings.
If you do not attend a confirmed session without giving notice, you may still be charged.

8. Cancellations and changes by us
We may need to cancel, postpone or change a session for reasons including, but not limited to:

Where possible, we will offer an alternative date or suitable arrangement.
Animal welfare and participant safety will always come first.

9. Online, telephone and distance bookings
Where a booking is made online, by phone, email or message, certain consumer cancellation rights may apply depending on the type of service and circumstances. UK guidance explains that distance selling rules can give consumers cancellation rights in some situations.
If you ask us to provide a service within any applicable cancellation period, you may be asked to confirm that you want the service to begin. If the service has already been provided, or preparations have already reasonably begun, this may affect your right to cancel or receive a refund.
Any cancellation rights will be explained where relevant at the time of booking.

10. Attendance and participant requirements
Participants must follow all instructions given by staff, instructors, handlers or representatives of Equinimity Wellbeing CIC and Bishton Riding Centre.
For riding lessons and equestrian activities, participants may be required to:

We may refuse participation if we believe it is unsafe or unsuitable for a participant to take part.

11. Children and young people
Children and young people must be booked by a parent, guardian, carer, school, organisation or responsible adult.
Parents, guardians, carers, schools or responsible organisations must provide accurate information about the child or young person, including any relevant medical, behavioural, access, safeguarding or support needs.
Children must be supervised as required by the activity, setting or booking arrangement.

12. Health, medical and support information
You are responsible for telling us about any relevant health conditions, allergies, disabilities, access needs, support needs, anxiety, behavioural considerations or other information that may affect safe participation.
This information helps us plan and deliver appropriate sessions.
We may decide that a session or activity is not suitable if we cannot safely meet the needs of a participant or group.

13. Animal welfare
The welfare of our ponies, horses, dogs and other animals is very important.
We reserve the right to change, pause, end or cancel any session if we believe an animal is tired, stressed, unwell, unsuitable for the activity or at risk.
Participants must treat animals calmly, kindly and respectfully at all times.

14. Safety and risk
Working with animals and taking part in equestrian activities carries some inherent risk. Animals can be unpredictable, even when they are well trained and carefully handled.
We take reasonable steps to reduce risk, including appropriate supervision, planning, risk assessments, safety procedures and animal welfare-led practice.
By attending a session or activity, you acknowledge that some risk remains and agree to follow all safety instructions.

15. Riding and equestrian activities
Riding and equestrian activities involve additional risk due to the nature of working with horses and ponies.
Participants must follow the instructions of instructors and staff at all times.
We may assess suitability for riding activities based on age, size, ability, confidence, experience, health, behaviour, weather, ground conditions and pony/horse availability.
We may refuse, stop or adapt a riding session where we believe it is necessary for safety or animal welfare.

16. Outreach visits and off-site sessions
For outreach visits, including care homes, schools, community groups and other off-site sessions, the host organisation is responsible for providing accurate information about the location, access, parking, participants and any site-specific risks.
The host organisation may also be responsible for ensuring suitable supervision, permissions, space, facilities and safe access.
We may postpone, adapt or cancel an outreach visit if the location or conditions are unsuitable or unsafe.

17. Photos, videos and testimonials
We may occasionally take photographs, videos or request feedback/testimonials to share the work of Equinimity Wellbeing CIC and Bishton Riding Centre.
We will only use identifiable photographs, videos or testimonials where appropriate permission has been obtained.
For children, young people and vulnerable adults, permission must be provided by a parent, guardian, carer, school, organisation or responsible person as appropriate.

18. Behaviour
We expect all visitors, participants, parents, carers, staff, volunteers and organisations to behave respectfully.
We may refuse service, end a session or ask someone to leave if behaviour is unsafe, aggressive, abusive, discriminatory, disruptive or harmful to people or animals.

19. Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
We are not responsible for loss, damage, injury or delay caused by:

We will provide our services with reasonable care and skill. Under the Consumer Rights Act 2015, services supplied to consumers must be performed with reasonable care and skill.

20. Personal belongings
You are responsible for your own personal belongings when attending a session, activity or visit.
We are not responsible for lost, stolen or damaged personal items unless caused by our negligence.

21. Accessibility and additional needs
We aim to be as inclusive and supportive as possible.
Please tell us about any accessibility requirements, additional needs or support requirements before booking so we can discuss whether the session or activity can be adapted appropriately.
We cannot guarantee that every activity or setting will be suitable for every person, but we will always aim to discuss options respectfully and fairly.

22. Website links
This website may contain links to third-party websites, including social media platforms, booking systems, maps or external resources.
We are not responsible for the content, accuracy, privacy practices or terms of third-party websites.

23. Intellectual property
All website content, including text, layout, images, graphics, branding and logos, belongs to Equinimity Wellbeing CIC, Bishton Riding Centre or the relevant rights holder unless stated otherwise.
You must not copy, reproduce, adapt or use our content without permission.

24. Data protection and privacy
We will handle personal information in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect personal information.

25. Complaints and concerns
If you have a complaint or concern, please contact us as soon as possible so we can try to resolve the issue.
We will aim to respond fairly and promptly.

26. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
The latest version will be published on this website with a revised “last updated” date.

27. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.

28. Contact us
If you have any questions about these Terms & Conditions, please contact:
Equinimity Wellbeing CIC / Bishton Riding Centre
Bellamour Lane
Wolseley Bridge
Stafford
ST17 0XN
Email: bishtonponies@gmail.com

Terms & Conditions

misuse this website;

attempt to access restricted areas of the website;

copy, reproduce or use website content without permission;

submit false, misleading or inappropriate information through our forms;

use the website in a way that may damage, disable or affect its operation.

animal-assisted wellbeing sessions;

community outreach sessions;

care home and dementia setting visits;

school and young people’s sessions;

equine-assisted learning and wellbeing sessions;

private and group riding lessons;

Pony Club activities;

stable management tuition;

school holiday programmes;

Own-a-Pony days;

children’s parties;

special events and seasonal activities.

bad weather;

animal welfare concerns;

staff illness or availability;

safety concerns;

unsuitable ground or access conditions;

emergency situations;

circumstances outside our reasonable control.

wear suitable clothing and footwear;

wear an approved riding hat or safety equipment;

provide accurate information about riding experience;

provide relevant health, medical, access or support information;

follow safety instructions at all times;

behave appropriately around animals, staff and other participants.

failure to follow safety instructions;

inaccurate or incomplete information provided to us;

inappropriate clothing or footwear;

unsuitable behaviour around animals;

circumstances outside our reasonable control;

personal belongings being lost, damaged or left unattended.