Privacy Policy

This Privacy Policy explains how Equinimity Wellbeing CIC and Bishton Riding Centre collect, use and protect personal information when you use this website, contact us, make an enquiry, book a session or take part in one of our services.

We are committed to protecting your privacy and handling your personal information in a safe, fair and transparent way.

1. Who we are
This website represents:

Equinimity Wellbeing CIC

A Community Interest Company providing animal-assisted wellbeing, outreach, care home visits, school and young people’s sessions, and community support.
Bishton Riding Centre, An equestrian centre offering children’s riding lessons, Pony Club activities, stable management tuition, holiday activities, Own-a-Pony days, children’s parties and equine-assisted learning.

Address:
Bishton Riding Centre
Bellamour Lane
Wolseley Bridge
Stafford
ST17 0XN



For the purpose of data protection law, Equinimity Wellbeing CIC and/or Bishton Riding Centre may act as the “data controller” for the personal information you provide to us.

2. What personal information we collect

We may collect personal information when you:

• complete a contact or enquiry form on our website;

• email, phone or message us;

• enquire about wellbeing visits, outreach sessions or riding lessons;

• book or attend a session, lesson, visit or activity;

• request information about our services;

• provide feedback or a testimonial;

• interact with us on social media.
   

The personal information we collect may include:

• your name;

• email address;

• phone number;

• address or location;

• the name of your organisation, care home, school or community group;

• details about the type of service you are interested in;

• information you provide in enquiry forms or messages;

• booking or attendance information;

• emergency contact details where relevant;

• relevant health, access, safeguarding or support information where this is needed to safely deliver a session;

• photographs or videos, but only where appropriate permission has been obtained.

Where services involve children, young people, vulnerable adults, care homes, schools or wellbeing support, we may need to collect additional information to help us provide safe and appropriate sessions. We will only collect information that is relevant and necessary.

3. How we use your personal information
We may use your personal information to:

• respond to enquiries;

• arrange wellbeing visits, outreach sessions, riding lessons, Pony Club activities, parties or events;

• manage bookings and attendance;

• communicate with parents, carers, schools, care homes, organisations or individuals;

• plan safe and suitable sessions;

• carry out risk assessments and safeguarding procedures where needed;

• provide appropriate care and support during sessions;

• keep records of services provided;

• request feedback or testimonials;

• send relevant updates about our services, where you have agreed to receive them or where we have a legitimate reason to contact you;

• comply with legal, insurance, safeguarding and regulatory obligations;

• improve our website, services and communication.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the situation, we may rely on one or more of the following lawful bases:
Consent
Where you have given us clear permission, for example to receive marketing updates or for the use of photographs or testimonials.
Contract
Where we need to use your information to provide a service you have requested or booked.
Legal obligation
Where we need to keep or share information to comply with the law.
Legitimate interests
Where we have a reasonable and appropriate reason to use your information, such as responding to enquiries, managing our services, keeping basic records and improving our website.
Vital interests
Where information may be needed in an emergency to protect someone’s health or safety.
Special category data
In some situations, we may collect health, wellbeing, access or support information. This may be classed as special category data. We will only use this where necessary, for example to deliver safe and appropriate sessions, with appropriate safeguards in place.

5. Children and young people’s information
Bishton Riding Centre and Equinimity Wellbeing CIC may provide services for children and young people.
Where we collect information about a child or young person, we will usually collect this from a parent, guardian, carer, school or responsible organisation. We will only ask for information that is needed to provide a safe and appropriate service.
This may include:

• the child’s name;

• age or date of birth;

• parent or guardian contact details;

• relevant medical, access or support needs;

• emergency contact details;

• session or booking information.

We will treat children’s information carefully and will not use it for unrelated purposes.

6. Photographs, videos and testimonials
We may occasionally take or use photographs, videos or testimonials to share the work of Equinimity Wellbeing CIC and Bishton Riding Centre.
We will only use identifiable photographs, videos or testimonials where appropriate consent or permission has been obtained.
You can withdraw consent for future use of photographs, videos or testimonials at any time by contacting us.

7. Who we share information with
We do not sell personal information.
We may share personal information where necessary with:

• staff, instructors, handlers or volunteers involved in delivering services;

• schools, care homes, community groups or organisations involved in arranging sessions;

• parents, guardians or carers where appropriate;

• insurers, professional advisers or legal advisers;

• safeguarding authorities, emergency services or healthcare professionals where necessary;

• website, email, booking, payment or IT service providers;

• regulatory or legal bodies where required.

We will only share information where there is a valid reason to do so.

8. Website, cookies and analytics
Our website may use cookies and similar technologies to help the site work properly, improve user experience and understand how visitors use the site.
Cookies are small files placed on your device. Some cookies are necessary for the website to function, while others may help with analytics, performance or marketing.
If we use non-essential cookies, we will ask for your consent where required.
You can control cookies through your browser settings. Please note that disabling cookies may affect how the website works.
This website may be hosted or built using Wix. Wix may process certain information as part of hosting, security, analytics and website functionality.

9. How long we keep your information
We only keep personal information for as long as necessary.
How long we keep information depends on the type of information and why it was collected. For example:

• enquiry information may be kept for a reasonable period so we can respond and follow up;

• booking and attendance records may be kept for administration, insurance and safeguarding purposes;

• financial records may be kept for accounting and tax purposes;

• safeguarding or incident records may be kept for longer where necessary;

• marketing consent records may be kept until you unsubscribe or withdraw consent.

We will securely delete or anonymise information when it is no longer needed.

10. How we protect your information
We take appropriate steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
This may include:

• limiting access to personal information;

• using secure systems where possible;

• keeping records only where necessary;

• using password protection and secure storage;

• reviewing how information is handled.

11. Your rights
Under UK data protection law, you have rights over your personal information.
These may include the right to:

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate information;

• ask us to delete your information in certain circumstances;

• ask us to restrict how we use your information;

• object to certain types of processing;

• withdraw consent where we rely on consent;

• ask for your information to be transferred in certain circumstances.

Some rights may depend on the lawful basis we are using and the reason we hold the information.
To exercise your rights, please contact us using the details in this policy.

12. Marketing communications
We will only send marketing updates where we have a lawful basis to do so.
You can unsubscribe or ask us to stop sending marketing communications at any time by contacting us.

13. Links to other websites
Our website may contain links to other websites or social media platforms. We are not responsible for the privacy practices or content of external websites. You should read the privacy policies of those websites before providing personal information.

14. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Information Commissioner’s Office
Website: https://ico.org.uk
Phone: 0303 123 1113

15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “last updated” date.

16. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Equinimity Wellbeing CIC / Bishton Riding Centre
Bellamour Lane
Wolseley Bridge
Stafford
ST17 0XN
Email: bishtonponies@gmail.com